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Trackwork Ltd is committed to protecting and respecting your privacy. We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information and on how to contact us in the event you have a complaint.

Who we are

This website is operated by Trackwork Ltd. We are a UK rail industry engineering company.

We collect, use and are responsible for certain personal information. When we do so we are responsible as ‘controller’ of that personal information.

Our website

This privacy policy relates to use of our website www.trackwork.co.uk

Our website may link to other websites owned and operated by trusted third parties to make additional information, products and services available to you. These other third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information when you contact us or send us feedback. We only collect this personal information from you either directly, such as when you contact us via our website or indirectly, such as browsing activity while on our website.

The information we collect about you depends on the particular activities carried out through our website. Such information includes your name, email address, company name, contact details and details of any feedback or enquiry you give us via the contact form on our website

We use this personal information to answer queries submitted via our contact form, improve our services or contact you as appropriate (e.g. in response to questions or complaints).

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

• consent: where you have given us clear consent for us to process your personal information for a specific purpose
• contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• legal obligation: where our use of your personal information is necessary for us to comply with the law
• legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

We rely on consent or legitimate interests as the lawful basis for collecting and using your personal information. We will keep this information until we have closed out your enquiry.

In order to deal with your enquiry, we might share your name, email address and details or your message / enquiry internally or with our clients or subcontractors as required. We will share personal information with law enforcement or other authorities if required by applicable law. We will not share your personal information with any other third party.

Whether information has to be provided by you, and if so why

We require you to provide your name, email address and a message to enable us to receive your enquiry via our website. We require you to provide your email address to enable us to respond.

Your rights

Under the General Data Protection Regulation you have a number of important rights. In summary, those include rights to:

• Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• Require us to correct any mistakes in your information which we hold
• Require the erasure of personal information concerning you in certain situations
• Receive the personal information concerning you which you have provided to us, in a structured, commonly used format
• Object at any time to processing of personal information concerning you for direct marketing
• Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• Object in certain other situations to our continued processing of your personal information
• Otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to contact our Data Protection Officer you can email gdpr@trackwork.co.uk

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Changes to this website privacy policy

We keep this privacy policy under regular review to make sure it is up to date and accurate. This website privacy policy was published on 07.06.23